Legal
Privacy Policy
How Lightspeed Electrical collects, uses, stores and protects your personal information when you visit our website, fill out a form, call us or work with us.
Last updated: 12 November 2026
— This policy follows
01
Privacy Act 1988 (Cth)
02
Australian Privacy Principles
03
Spam Act 2003 (Cth)
04
Notifiable Data Breaches scheme
At a Glance
✓
We collect the details you give us through forms, calls and emails
✓
Form enquiries are stored in our GoHighLevel CRM
✓
We use analytics, cookies and call tracking to improve our service
✓
We never sell or trade your personal information
✓
You can access, correct or opt out at any time
Privacy questions? Email [email protected] or call 1300 968 551.
— Collecting your information
01
About This Policy
This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Lightspeed Electrical PTY LTD (ACN 622 957 706) ("Lightspeed", "we", "us") is committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information is information that can be used on its own or with other information to identify, contact or locate a person. Please read this policy carefully to understand how we collect, use, protect or otherwise handle your personal information in accordance with our website.
02
What Personal Information Do We Collect?
When you contact us, request a quote or register on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. This may include:
• Your name, company name, email address and phone number
• Your site address and suburb
• Project details, such as job type, building type, size, timing and site-visit requests
• Call details if you phone us, such as your number, the time and length of the call
• Technical information about your visit, such as your IP address, browser, device and the pages you view
03
When Do We Collect Information?
We collect information from you when you fill out a form or request a quote on our site, call or email us, register on our site, place an order, subscribe to a newsletter, or otherwise enter information on our site. We also collect information during site visits and while delivering electrical work for you.
04
How Do We Use Your Information?
We may use the information we collect from you when you request a quote, register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To respond to your enquiry, prepare quotes, arrange site visits and schedule work
• To provide compliance documents such as your CCEW and test results
• To personalise your experience and to allow us to deliver the type of content and service offerings in which you are most interested
• To improve our website in order to better serve you
• To allow us to better service you in responding to your customer service requests
• To administer a contest, promotion, survey or other site feature
• To quickly process your transactions
• To ask for ratings and reviews of services
• To follow up with you after correspondence (live chat, email or phone enquiries)
— Tools we use
05 · CRM
Website Forms and GoHighLevel
When you submit a form on our website, including our Get a Quote form, your details are sent to and stored in GoHighLevel (also known as LeadConnector), the customer relationship management (CRM) platform we use to manage enquiries. Along with your answers, we record the page you submitted from and the service you enquired about, so we can route your request to the right person and understand which pages and campaigns bring in enquiries.
We may use GoHighLevel to follow up with you by email, SMS or phone about your enquiry. GoHighLevel is based in the United States, so your information may be stored on servers outside Australia. We take reasonable steps to ensure our service providers handle your information securely and in line with Australian privacy law.
06 · Calls
Call Tracking
Some phone numbers on our website and in our advertising may be call tracking numbers. These help us understand which page, advertisement or campaign led you to call us. When you call one of these numbers, we may collect your phone number, the date, time and duration of the call, and the page or source that showed you the number.
Calls may be recorded for quality and training purposes. If a call is recorded, you will be told at the start of the call.
07 · Analytics
Do We Use Cookies and Analytics?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognise your browser and capture and remember certain information. We use analytics tools such as Google Analytics to understand how visitors use our website. We use cookies to:
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
08 · Advertising
Google Advertising
We may use Google advertising services on our website. Google, as a third-party vendor, uses cookies to serve ads based on previous visits to our site and other sites on the internet. We have implemented the following:
• Remarketing with Google advertising
• Google Display Network impression reporting
• Demographics and interests reporting
• DoubleClick platform integration
We, along with third-party vendors such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to compile data regarding user interactions. You can set preferences for how Google advertises to you using the Google Ad Settings page, opt out through the Network Advertising Initiative opt-out page, or use the Google Analytics Opt-out Browser Add-on.
— Sharing and security
09
How Do We Protect Your Information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Our website uses Secure Socket Layer (SSL) encryption, and we use regular malware scanning. We implement a variety of security measures when a user enters, submits or accesses their information to maintain the safety of their personal information. We never ask for credit card numbers through our website.
10
Third-Party Disclosure
We do not sell, trade or otherwise transfer your personal information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business or serving you, such as our CRM (GoHighLevel), call tracking, analytics and email or SMS providers, so long as those parties agree to keep this information confidential.
We may also release information when it's appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
11
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
12
Do Not Track and Behavioural Tracking
Users can visit our site anonymously. We allow third-party behavioural tracking, such as the Google services described above, to measure and improve our advertising. You can limit this tracking through your browser settings and the opt-out options listed in this policy.
13
Children's Privacy
We do not specifically market to children under the age of 13, and we do not let third parties collect personal information from children under 13.
— Your rights and choices
14
Email and SMS Marketing
We collect your email address and phone number to send information, respond to enquiries and handle other requests. In line with the Spam Act 2003 (Cth), we agree to:
• Not use false or misleading subjects or email addresses
• Identify messages as advertisements where appropriate
• Include our business details and physical address
• Honour opt-out and unsubscribe requests quickly
• Allow you to unsubscribe using the link at the bottom of each email or by replying STOP to SMS messages
If you want to unsubscribe, email us and we will promptly remove you from all marketing correspondence.
15
Data Breaches
Should a data breach occur that affects your personal information, we will notify you by email within one business day, and we will notify the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme.
16
Accessing and Correcting Your Information
You can ask to access or change the personal information we hold about you at any time by emailing us. If you believe we have not handled your personal information properly, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
17
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. A link to this policy is available on our website, and the link includes the word "Privacy" so it is easy to find.
Questions about privacy
Contacting Us
If there are any questions regarding this privacy policy, you may contact Lightspeed Electrical PTY LTD using the information below. Website: www.lightspeedelectricals.com.au
— Address
25 Griffiths St, Woolloomooloo NSW 2011, Australia
— Phone
— Email